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Land owner Engaged the Services of Agent for selling house – After 7 months the Land Owner became quite – No response given to any Agents calls or confirming new property viewings – No further efforts made by the Agents to advertise the property – After one and half year the agents found property sold to one of their introducers – Land Owner refused to accept – Our services engaged – After writing three correspondence to the Land Owner Solicitors – payment of £6000.00 was made

Land Owner engaged the services of the property agent to market and ultimately to sell his property. Exclusive agency agreement was signed between the parties. As per the contract the agents engaged in advertisement of the property and arranged many views but it never materialised. After the gap of couple of months, the Landlord went quite. He stopped responding back to any communications from the agents. The agents too stopped marketing the property. However, after one and a half year, the agents found that the property was sold. After investigations, it was also found that the property was sold to one of the agents introducers. The agents tried to find the landlord (who left the property) but could not found him. They approached our services. After reviewing the documents, within one day of basic search, we found the landlord. We sent him letter of demand for £7500.00. Upon the receipt of our letter, the landlord engaged the Solicitor and they completely deny any link of alleged sale with any introducer from the agent and they invited us for the Litigation of the matter in the court. However, with our candid approach and further communication, the landlord agreed to pay £6000.00 to settle the matter without any litigation. Need not to say, our client (the Agents) are extremely happy with the outcome.

Important take from the matter – Always keep the official communication in writing and keep the record. Never know when you need it.